Support Ticket Automation Savings
What could automating support tickets save?
To size the saving, multiply monthly tickets × automatable share × handle time to get hours saved, then multiply by the loaded hourly cost. Deflecting even a third of routine tickets often frees hundreds of agent hours a year. Enter your numbers below.
Tickets deflected / mo
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Hours saved / year
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Cost saved / year
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Full-time equivalent
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of a 2,080-hr year
The math, in one line
Ready to actually deflect those tickets?
Exbots builds the automations and assistants that resolve routine tickets before they hit an agent. Start with a free assessment.
Book an assessment →Frequently asked questions
How do you calculate ticket automation savings?
Multiply monthly volume by the automatable share, then by handle time for hours saved per month. Multiply by the loaded hourly cost and by 12 for the annual saving.
What is ticket deflection?
When a self-service answer, chatbot, or automation resolves an issue before it reaches a human — saving the full handle time an agent would have spent.
What percentage of tickets can be automated?
Repetitive, rule-based requests (password resets, order status, FAQs) are often 30–50% of volume and the best candidates.
This calculator gives a directional estimate based on your inputs. It is not financial advice.